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A CASE STUDY ON ASSESSING THE INTEGRATED SOLUTIONS LIMITED USING THE CRITERIA OF HKMA QUALITY AWARD PROGRAM Graduate Diploma in Information and Quality Management The Asia-Pacific Institute of Business The Chinese University of Hong Kong Module: Quality Management Lectured by: Prof. Xiande Zhao Prepared by: Amanda, Poon Yin Ching Ashley, Lau Ka Wai Avatar, Lin Feng Fenton, Wan Chi Ping Thomas, Cheung Lit Kar 25-MAY-2002 Q.1: The Integrated Solution Limited (ISL) is a specialist in providing professional quality I.T. solutions to small and medium-sized enterprises (SMEs) in HK and southern China. There are several factors leading to the success of ISL today. The remarkable achievement of ISL started with its founder and Managing Director, Dr. Ricky LEUNG. Dr. LEUNG personally had in-depth understanding of the needs of manufactures in HK. He recognised that most of imported packages did not provide enough management information to them and no foreign vendors provided MRP system in HK. That is the gap where ISL successfully comes in. With the...

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