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AO3 How does Alton Towers Monitor Customer Service Alton towers is an industry that offers products and services that are similar to its competitors, they need to continually monitor and asses their levels of customer service, and improve areas so that they can exceed customer expectations. To have a high level of customer service the organisation first needs to identify its aims and objectives this might come in the form of a mission statement. Alton towers mission statement is 'we create magic moments' this appeals to people of all ages, and different groups of people, what people look for when they go to Alton towers. Like many other businesses and services it is vital to keep customers happy regardless weather they are old or new, this will encourage them to revisit the attraction. People from different back grounds and ages Price or value for money Alton towers costs £23.00 for...

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