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4. Examine the nature of key management skills
Member rating: No Rating | Words: 3186 | Submitted: Mon Nov 05 2007
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The learning outcome that I will investigate in this report is to demonstrate the role of a managers interpersonal and communications skills. Interpersonal skills are those skills that are used as a basis in part of everyday life where people interact with each other. To be precise, interpersonal skills are related to communication skills but are more specific about an individual's behavior and include co-operating, sharing, listening, participating, leadership and negotiation. Individuals with good interpersonal skills are easy to be around. They bond with other people naturally, seem to know the right things to say in different situations and make communication in general an easy procedure. Communication skills on the other hand, are the skills in which people communicate through listening, talking, reading and writing. Listening is the first thing that a person learns to do so listening is extremely important to successful managing as not listening could lead to misinterpretation of instructions. Here...
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