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"Sullivan Ford Auto World" Report Timothy De La Salle 04500272 Business and Service's Marketing 12th December 2006 Contents Front Cover Page 1 Contents Page 2 Introduction Page 3 Question 1 Page 3 Question 2 Page 7 Question 3 Page 9 References Page 13 Appendices Page 14 Introduction This report will be structured in a systematic and logical format resulting in a concise response to the questions highlighted in the appendix. The main body of the report is broken into three sections representing the three questions whilst appendices cited can be found at the end of the report. It is firstly important to define, very simply, what is meant by "Service" in this context. Kotler et al (1999) defined it as "any activity or benefit that one party can offer to another which is...

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