Direct Marketing.

... DIRECT MARKETING Direct marketing has a long history. It was emerged in the 15th century when an Italian printer was using direct marketing to sell books. McGraw Hill did a research amongst retailers to find out "why people lose customers": (1) 4% of customers were lost because some customers died and others moved away to other places. (2) 5% were lost because of other company friendships. (3) 9% were lost to competition. (4) 15% were lost because of indifference, no contact, taking the customer for granted etc. The foundation of direct marketing is based on understanding this insight into why people lost customers. Because direct marketing is a way of marketing. It is oriented towards finding getting, keeping and developing customers one-to-one. Direct marketing is an attempt to approach the customers directly. It a personal approach to customers. It is much more personal than mass advertising and so it can be a key part

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