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Unit 2 - Developing Customer Service Introduction Every business has customer service, customer service is a service that provides a service that consistently meets or exceeds customer needs. For examples a company like Sainsburys may offer home delivery service for its customers. I have chosen to investigate Sainsburys; Sainsburys is a supermarket which sells food and drinks; these are the core business activities. They also sell electrical products, clothes, furniture and stationary. The company is a PLC which has many shareholders. The company has branches across the UK. The company has limited liability, this means should the business go into bankruptcy the shareholders will only loose the amount they invested into the business. The company is a large enterprise business which operates on a global scale; they also operate on the internet. These are some of the reason why I chose to investigate Sainsburys; I have chosen Sainsburys because I have had pervious...

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