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The purpose of communication in business Different types of communication have different purposes. For each of the scenarios given in the table, describe the purpose of each type of communication, choosing from the list below: • To promote • To confirm • To inform • To make a request • To instruct Scenario Purpose A national furniture company phoning a customer to say a delivery will be late To inform- letting them know A meeting between a supervisor and employee to receive targets to be done for that day To instruct- directing on what to do, make a request, confirm ,inform A hotel ringing to let a customer know that a booking has been made and to check details To confirm, inform A letter being sent to a former customer letting them know about special offers To promote A family going on holiday asking for the same room they stayed in last year To make a request An employee going on a training course giving details to the training provider that...

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