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Unit 2 Business Assignment - Customer Services Customer services are an essential key to any successful business, without them a company would perish and fail within a year. Consumers of products have extremely high expectations of the companies they purchase from and if this is not supplied in the exact way they want it then the customer will most likely go to another business that will give them great customer service. Most customers nowadays expect * Friendly service * Helpful staff * Aesthetically pleasing establishments * Facilities to suit their needs * Regular customers will expect to be remembered for their loyalty * Easy and pleasant service if the customer is not satisfied Banks are a great example of different types of customer service. They use diverse methods of attracting and retaining their existing and new clients. The banks that I think possess the potential of this quality are; Nationwide - This bank has put its time and effort...

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