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Overall Summary on Existing Customer Service at Morrisons plc After analysing the results I have obtained from the questionnaire, I have concluded that the majority of the public that shopped at Morrisons felt that the customer service overall is very good. Morrisons customers feel that the customer service is generally good because they are offered a lot of assistance from staff and also are given advice if requested by the customer. There are lots of facilities designed to make a visit to Morrisons as convenient and comfortable as possible for the general public. This is one of the causes for the customer service being rated as very good by the present customers I have surveyed. Morrisons have extended opening hours, including Sunday trading. This is so that customers have more flexibility on the time they prefer to shop. This is good for the customers who work or study because they tend to...

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