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study I am reviewing is “Are NHS patients becoming increasingly consumerist?”.
Member rating: No Rating | Words: 1959 | Submitted: Wed Feb 20 2008
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Introduction The study I am reviewing is "Are NHS patients becoming increasingly consumerist?". This study shadows a previous study carried out by Ellen Annandale. "Are we consumerist?". She wanted to establish whether there was a rise in consumerism in the NHS. She asked questions such as " Do patients believe they were entitled to a better service?, Are they becoming more aware of their rights and were more complaints being made by these patients regarding the NHS service?". Ellen Annandale concluded from her study that there had been a rise in complaints over service and that patients were becoming more aware of their rights therefore establishing that there had been a rise in consumerism in the NHS over recent years. The study was carried out shadowing Annandale's to conclude whether or not consumerism in the NHS is still rising and whether that means Annandale's study is still valid today. Theoretical Context of...
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