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Subject: Negotiation and Conflict Lecturer: Group Members: Date: November 2003 Report Title: Conflict resolution The area of conflict that the group has chosen to base its report on is Conflict Resolution. Conflict resolution refers to a process in which the ultimate objective is to end the conflict between the parties in disagreement. Kenneth Thomas (1976) distinguished five conflict resolution techniques based upon the two dimensions of: 1. How assertive or unassertive each party is, in pursuing it's own concerns. 2. How co-operative or uncooperative each is in satisfying the concerns of the other. He labelled these competing/forcing (assertive and cooperative); avoiding (unassertive and uncooperative); compromising (mid range on both dimensions); accommodating (unassertive and cooperative); collaborating (assertive and cooperative) These strategies for conflict resolution take into account the possible tactics for conflict resolution. It should be noted that although all individuals will have their own style or approach to the resolution of conflict, an effective manager must be capable...

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