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Introduction Employment relationship is a new term that broadens the study of industrial relationships, referring to the formal and informal interrelationships between managers and workers. As shown by figure 1, there are different perspectives involved, which will inherently provide ample scope for conflicts to arise. The basis of the employment relationship is one of divergent interests; therefore conflict is inevitable at the workplace. In the process of obtaining the desired values, one party may attempt to neutralize its oppositions. Nevertheless, there can also be substantial amount of common interests, which can be turned to mutual advantage. Communication Communication is a two-way process allowing for a mutual interchange of ideas, feelings and opinions. Thus provisions should be made for upwards as well as downward communication. Communication is very important as it keeps employees informed about general matters affecting their work-role. It increases the understanding of management's actions, reduces misunderstanding arising from daily activity and improves...

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