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The ability to manage conflict is undoubtedly one of the most important skills a manager needs to possess
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The ability to manage conflict is undoubtedly one of the most important skills a manager needs to possess A study of middle- and top-level executives revealed that the manager spends approximately 20% of his or her time dealing with conflict. In most management development programmes; conflict management was being more important than decision making, leadership or communication. . DEALING WITH CONFLICT Concept Definition Want Desire for something Goal Desired ideal state of future affairs Need Universal necessity for survival Interests potential benefits to be gained by achieving goals Conflict of interests The actions taken by person A to achieve goals prevent, block or interfere with the actions taken by person B to achieve goals Conflict "Conflict is defined as perceived incompatible differences that result in interference or opposition." The traditional view of conflict is that all conflict is bad and must be avoided. but also that some conflict is absolutely necessary for an ithin the organisation to perform effectively. We label this isolationist view of...
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