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David Todd Sri Vuruputoor EMBA Cohort 8 November 19, 2004 Hewlett Packard: DeskJet Printer Supply Chain 1. What caused the so-called Inventory/Service crisis? The perceived problem from Vancouver manufacturing center's view point is the European Distribution Center's poor forecast accuracy. The perceived problem from European distribution center's view point is that the manufacturing center requires too long of a lead time. As a result, some localized product lines within the European distribution center are out of stock, while other product lines have excess inventory. The causes of the stock overage and underage are as follows: - A 6 week replenishment lead time to get a product from the Vancouver manufacturer to European distributor is relatively long for a high-volume consumer good, particularly relative to the 8 days it takes to get product to the U.S. distribution center. (For Europe, it takes 1 week for manufacturing and 5 weeks for shipping.) - The Vancouver manufacturer currently must produce...

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