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Employee's responsibility to provide good customer care.
Member rating: No Rating | Words: | Submitted: Mon Jan 05 2004
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Employee's responsibility to provide good customer care The number of staff employed in customer service and the roles they undertake will depend largely on the type of business like Sainsbury. They deal with their customers face to face, in Sainsbury you will find a customer service desk with customer service assistants. To keep customers happy, you need to provide a range of customer services, including: 1. Providing information e.g. they may have a general query about a product, the customer service assistant may not have an answer but will need to have a friendly smile or a promise to find out quickly and keeping that promise is more important. 2. Giving advice: - this is more than just information, the staff need to consider certain factors when their asked for advise e.g. is the advise required about a general, unimportant one? 3. Providing credit facilities: - credit and private individuals - paying by credit...
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