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A Day On The Job Working for the Jackson Hewitt Help disk is no easy task. It takes hard work and dedication as well as mental stability to complete the daily tasks presented before you. Although not every call is difficult, dealing with some of the franchisees takes a great deal of tolerance. Some of them believe that you as a technician are responsible for every problem that occurs on their system. Most fail to realize that computer problems are inevitable and we are here to help resolve the major issues, which occur as a result of the Jackson Hewitt programs. Being a computer tech is no easy task. You have to be able to envision the problem at hand and resolve it without actually being there. Not a day goes by that does not consist of at least one "why" call. Why did that happen? Why does the programs have...

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