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Supporting the World 14 May 2004 (P1) The typical role of an ICT support technician (See attached presentation) Slide 1 This is my opening slide in my presentation that will explain and briefly describe the 'role of an ICT technician' Slide 2 My first slide is entitled 'basic tasks' and explains just that. These are the very basic tasks that a support technician is expected to carry out, which includes such tasks as general maintenance of the computer systems and general support for the end users that will be implementing the system on a daily basis. Slide 3 During the maintenance and development stage of the role carried out by ICT support staff, the general efficiency of the whole system is analysed. A number of tests and studies are carried out to provide some results as to find out the performance of the systems and the network they are on. General maintenance and diagnostic tools will be used and...

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