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This booklet is to educate and guide care workers on how to promote effective communication. In health and social care not only do care workers have to communicate with their clients but they also have to be able to communicate effectively with other care workers or colleagues What is the nature of effective communication? Effective Communication is a way of interaction or understanding between two people, it is also a way of giving and receiving information or message and expressing our thoughts (Hickman 2006). Communication is sending and receiving messages, through verbal, non-verbal, formal and informal. In a health and social care setting communication is very essential because the way people send a message can affect the receiver. "Communication is seen as the successful transmission of information through a common system of symbols, signs, behaviour, speech, writing, or signals. Doe.mass.edu (2001) Care practitioners need to have good communication skills as it enables them to...

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