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A01 Visit from Sue Wood Sue wood who works for Age Concern uses various communication methods to enhance communication with her work colleagues and service users. Oral communication is important, as many service users who visit Age Concern need to go there to socialise so if they were not using oral communication it would make it harder for this to happen. The service users talk to each other and to the care workers to find out about upcoming events and may even want to ask simple things like what they are having for lunch. Some of the care workers at Age Concern may have to raise their voice when speaking to a service user as many of them may have hearing problems. A lot of service users use hearing aids so the age concern centre provides hearing loops to help amplify noises. This helps the care worker and service user to have...

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