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Observation Essay I have observed a barmaid at work and how she uses her body language to communicate with the customers. I will be observing people from around my workplace and taking notes, and photo's so that I can demonstrate my findings to my classmates. I expected to find a big difference between female and male bar staff. I also expected to find mainly positive body language being used. I observed that the barmaid I watched did not always show positive body language. In fact, more than not she showed through her nonverbal communication that she was disinterested, uncomfortable or angry. I observed her a lot of the time with one hand on her hip, and the other outreached and holding the bar. This left an arm's length between her and the customers, making sure they were not in her intimate zone. The intimate zone is a space in between 6-18 inches;...

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