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Should all hotel staff that encounters customers have language skills?
Member rating: No Rating | Words: | Submitted: Mon Dec 22 2003
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Should all hotel staff that encounters customers have language skills? A definition of language would be a particular form of speech of a nation, race or profession. Fundamental to all business success is good communication, however there are always barriers to communication even if all the staff speak the same language. Language skills include such things as the ability to speak at a basic level a foreign language because people visiting the hotel are not necessarily from the host country therefore may not be able to speak the language, English is not the most spoken language in the world regardless of what people may believe. Other skills would include the ability to speak, read and write in clear Basic English, the ability to do sign language and have good body language. A personal belief is the majority of staff should have basic language skills such as outlined because it could...
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