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.Kirsty Jarvis Customer service-the investigation assignment. Helen Carney I'm going to do an investigation into two different organisations taking into account the principles, products and services that are offered and the companies' customer care policies. My first organisation is Alton Towers; a fun packed theme park aimed at all types of age groups, maybe not for the over 50's though. It is the UK's best loved theme park, 2 hotels, a spa, an extraordinary golf course, and nineteenth century gothic castles. My second organisation is First choice tour operators; a leisure travel company operating in four different sectors. They have many high street stores and are a well-known respected tour operations company. My first impression of Alton towers was quite alright, it weren't bad customer service but we had a few problems. I and my friends had gone for a birthday party and we had pre-booked our tickets so that we could...

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