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Oceanic Video Club is a private business, run by its owner Mr. Michael Coleman. Oceanic is a video club which is in the selling of films. The owner Mr. Michael has built up a large customer base and this is increasing year by year. The business is going well as the amount of clients is increasing. As Mr. Michael hold a list of customers on a paper-based filling system, so Mr. Michael does not worry about the client as they are being informed automatically. Consequently, he has decided to make an investment on a comprehensive customer information system so that he can hold details on his customers, who have been purchasing films in the last few years and now. Also to take their opinions about the video club so that he can offer his customers a better service. . o An interview with Mr. Michael was arranged. These included:> The objectives...

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