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Top Ten Troubleshooting Issues
- Words:
- 1114
- Submitted:
- Mon May 18 2009
- Mark submitted by Author:
Have a little read: ... Tech Liaison Role / Top Ten Troubleshooting Issues This guide describes how the Tech Liaison role will function within guidelines established in our service level agreement (SLA). The goal is to help our organization to gain control of their tech support services and costs. This model calls for our management level 'CIO' to make strategic decisions and 'tech liaisons' to take initial problem reports and make a first brief attempt at troubleshooting the problem. Ground Rules 1. Document the problem. Write down any Windows or application error messages on the computer. Describe the situation when the problem occurred. Fill out the problem report as completely as you can. 2. Spend no more than 5-10 minutes troubleshooting the problem. 3. If you are able to resolve the problem, document the steps taken to resolve it. This information may be able to help the next person with the problem. 4. If you are not able to resolve the
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