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The main areas that will be focused upon in the interview are - Security and access to data - Manufacturers - The current process of how the returns are dealt with.  

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Pre-plan for the 1st Interview The main areas that will be focused upon in the interview are: * Security and access to data. * Manufacturers. * The current process of how the returns are dealt with. Security: * Has it been a problem in the past? * Any security measures that are in place now, for e.g. Is the user access restricted by password/ username login, etc? * A problem the user would like to see rectified in the new system? I need to know whether security is an issue worth tackling in the new system, and whether there are any particular sets of data are most importantly kept private. Manufacturers: * Any companies who have a noticeable trend in wrong deliveries; general mistakes. * What information regarding the manufacturers is stored, and where is it stored? I need to know of any problems caused by the manufacturers resulting in profit loss instead for the user, who has not been able to...

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