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Identification My local newsagent, Cannon Hill Newsagents, has a problem. Its owners Mr and Mrs Shiva have a newspaper and magazine delivery service. With over 500 customers, the task of managing deliveries, cancellations, modifications, can be very time consuming using a manual method, such as entering data into a ledger. When customers go on holiday, they want to cancel their normal deliveries. It can get very untidy in their book and, even though they write in pencil, to help it get less messy, it still gets untidy and can get quite confusing. If papers become completely cancelled then this adds to more confusion as papers cannot be removed completely. As a result of all the above, their account management system is quite poor. As mentioned before, they have over 500 paper rounds to deliver. They always have new customers coming in to...

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