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Article Summary Thomas Capozzoli wrote, in Conflict Resolution - A Key Ingredient in Successful Teams, "although many people and organizations view conflict as an activity that is usually negative and should be avoided, conflict is a natural result of people working together" (Capozzoli 14). Capozzoli agrees with many other writers concerning the team concept, in which people tend to disagree from time to time. Conflict disrupts situations when the members of the group are unable to manage the situation correctly. When members of a group are unable to communicate, then the possibility of a productive outcome will drastically decline. Capozzoli attempts to educate team members with the knowledge of conflict resolution. The ability to understand the nature of a conflict, its causes, and resolution strategies will allow individuals to handle their situations in a positive manner. In its simplicity, conflict is not visible until people make it so by...

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