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Hassan Harris 03-08-2005 BA 486 Summary - Conflict Resolution - A Key Ingredient In Successful Teams Team conflict is difficult to avoid when two or more people are forced to make a unanimous decision on an issue. Numerous factors contribute to how people think, and when people don't think alike an aurguement is inevitable. Conflict can result in a negative experience if the team members are unable to resolve issues due to incompatible ideas, but can be turned into a positive experience by following a process designed to address and resolve each level of the dispute. The three key points that can be derived from Capozzoli's article are (1) that conflict is inevitable when two or more people are working together; (2) that conflict can be either beneficial or detrimental to the dynamics of the team; and (3) that when conflict is managed properly and ultimately resolved, the results can enhance...

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