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University Business School MBA Programme Business Economics 2007-2008 Semester Glossary Business Process Outsourcing Market in India * Introduction * Nature / Description of product/services * Demand and Supply Side of the Market * Market Structure and Competition o Players, market share o Strategies taken in Third Party Service Providers, o Strategies take in Captive Centers * Recent Trends in BPO * Factors to Sustain in the Market o Product Differentiation o Pricing * Conclusion Introduction: The product which I have taken for market analysis is "OUTSOURCING". Outsourcing is the biggest boom in India. This is the process of shifting tasks and services previously performed in-house to outside vendors. This is a new strategy in the modern management. The challenges are not merely simple 'make or buy' decisions, but also responses to what some have declared as the new round of globalization in which not only typical manufacturing jobs are being sent offshore, but also upscale tasks, such as research projects, technical service support function, engineering and even...

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