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Effective Customer Service The impact of effective and ineffective customer service on the organisation The major effects of poor customer service are mainly that visitors, who experienced the poor service will go and tell their friends (potential customers) how bad the business is and turning away new business. The positive publicity of consistently good customer service will encourage customers to increase revenue and income from visitors who received good customer service and told their friends who will also return back to the business. Customer Service Skills There are numerous skills needed in order to offer effective and efficient customer service including skills like communication, interpersonal skills, and product knowledge. In order for an employee to provide excellent customer service they ought to have the following qualities like friendliness, helpfulness, effective use of body language, excellent product knowledge as there is no point in selling a product that you are not fully aware of, listening...

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