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Customers Service at Holmes Place plc Report to: Mr Perridge From: Debbie Awofisayo Date: 08th May 2007 Subject: Improving Customers Service in Holmes Place Plc Introduction Laurence Alkin and Allan Fisher founded Holmes Place Plc in 1980 when they opened their first health club in an old plumber's merchant off the Fulham road in Chelsea, London. They acquired Barbican Health and Fitness from the Bialy Health and Tennis Corporation marking the company's desire to expand. By July 1992 they had a total of 8,000 members. In June 1994 Barbican Health and Fitness was renamed Holmes Place Plc. In 1993-1996 clubs were opened in Kingston, Ealing and Putney. In 1995 they were also awarded their first leisure contract from a council marking their first step into leisure and facilities management. They are also the first company to have a council leisure contract renewed. The company floated on the Stock Exchange in November 1997. Also in...

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