Sony Online Entertainment: EverQuest or EverCrack?
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Assignment 1 - Sony Online Entertainment: EverQuest or EverCrack? Case Overview: Sony Online Entertainment (SOE) is a recognized leader in multiplayer online gaming. One of their most highly acclaimed games, known as EverQuest, has come under intense criticism for creating a significant addiction problem for its users. SOE executives dismiss such accusations by claiming that it is the consumer's duty to use the game responsibly. However, this position has been challenged by those who believe that SOE is morally obligated to take additional steps (e.g., remove/discontinue the product, provide additional warning labels, make game less potentially addictive) with respect to EverQuest I and the launch of EverQuest II. The Stakeholders The major stakeholders in this case include the executives of SOE, specifically Scott McDaniel, Vice President of Marketing, as well as John Smedley, President of SOE. These individuals plan and direct activities related to the production, distribution, and sale of EverQuest. The shareholders...

