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Who is BTNI? BTNI is the acronym of British Telecom Northern Ireland. They have their main offices in Belfast including their Customer Service Department in Riverside Tower. They are the leading communications/information technology company in Northern Ireland dealing in, telephony, mobile, IT and data communications. They are part of BT the largest UK data comms company and follow the same ideals and goals. BT's Vision "Connecting Your world. Completely." BT's Mission Statement "BT Retail is a customer-centric distribution business that will grow shareholder value and deliver an excellent, continuously improving, customer experience." "We will provide differentiated solutions and a tailored service to our customers, build new routes to market and manage profitably our developing products and service portfolio. We will excite and engage our people to maximise the value they create for themselves, our customers and the communities in which they work." BT's customer base BTNI splits its customers into two distinct groups, residential and business. Residential customers...

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