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There are different varieties of how customer satisfaction can be measured, below are some examples with their definitions.
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Unit 5 P3 There are different varieties of how customer satisfaction can be measured, below are some examples with their definitions. Analysing sales performance (sales levels, number of customers, records of products bought, loyalty cards) - businesses may decide to analyze their performance of sales. One of them is sales levels, if there are high levels of sales income then it my entail that consumers are pleased with what the business is offering them. Another is the number of customers; it is relatively simple to count how much customers visit the business. In comparison to this, if customers are not satisfied they may not return to the business. And finally the last is loyalty cards and records these can allow the business to tell customers how much they spend. Number of complaints and/or the number of return goods- sometimes good running businesses may receive complaints one time. For more complex businesses letters...
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