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Quality circles are made up of ordinary working employees and their supervisors and managers.
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| Submitted: Thu Oct 16 2003
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Task 6 Quality circles are made up of ordinary working employees and their supervisors and managers. Quality circles are when team working is successful for Marks and Spencer's. It relies on a competent responsible workforce who wants to improve quality. If the quality does not improve then the customers might not want to shop at Marks and Spencer's so it is important that they keep on improving the products to satisfy customers. For Marks and Spencer's to improve their ideas they can discuss it at regular meetings (quality circles). Quality circles is also about safety while working and for this Marks and Spencer's will have machinery so their workers don't get tired in any way and they don't hurt them selves while carrying boxes around also they should keep fresh food if they decide to buy from Marks and Spencer's. Cost reduction is important because they can attract more customers to...
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