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Quality Total Quality Management (T.Q.M) This is the attempt by a business to stop errors and waste from occurring at all levels within the organisation, and to try to encourage all employees to make 'quality' paramount within their daily activities (whether in production, marketing or personnel). There are a number of components of T.Q.M: 1) Internal relationships between workers and their superiors and subordinates are seen to be as important as the external relationships that exist between the business and its customers and suppliers. 2) TQM must be seen to be a policy that is followed by, and has the commitment of, all workers, from senior management to shop floor employees. 3) The business must monitor all its activities and processes in order to identify any areas for improvement and to ensure that quality is being achieved. 4) Team-working is important, since a group of people working together will develop a wider range of skills, co-operation,...

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