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Quality Control & Quality Assurance Quality control and Quality Assurance are very different even though their ultimate objective is the same - to provide a guarantee of product quality to the end user. The difference perhaps best illustrates by showing how attitudes to quality have changed. Quality Control is an inspection process in the production process. Quality Assurance is based on the concept that quality is the responsibility of everyone working in the business. Quality could be described as those features of a product or a service that allows it to satisfy consumer wants. Quality control is concerned with ensuring products: Physical appearance Reliable and durable Special features Suitable After sales service Image Reputation Parts I would make sure that my business's quality control involves inspection of output to ensure that it meets the quality standard with satisfactory output being passed, unsatisfactory output being rejected and, maybe, re-worked or just scrapped. While this approach may result in customers receiving satisfactory...

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