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Policy and Strategy The Challenge of Information Management A few decades ago, businesses would tend to have one mainframe computer to process data for payroll, stock etc. Nowadays, businesses have company-wide intranets that are available to everyone, not just IT professionals. Even customers can use the system through cashpoints, touch screens or the Internet. Information is different from other resources. It is not depleted when used. It is not normally possible to claim exclusive "ownership" of information (it is usually a shared resource). Management may want to formulate an "information management policy" that will help them manage computing resources to maximise the benefits of information. Consistency with Business Priorities A company's information system strategy should be linked to its business plan. A method called CSF (Critical Success Factors) encourages senior executives to identify the company's primary goals. They will then identify performance indicators for each of the CSFs and they should make sure that...

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