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BUSN2012 Information Management Report 12 April 2006 1. Introduction "An organisation which recognises the importance of information and more specifically, Information Systems as being synonymous with success may gain a competitive advantage over an organization that doesn't because...." The purpose of this report is to take this statement into consideration and to provide evidence, in relation to a specific industry, which will support it. 1.1 Introduction to Information Systems According to Ratzan (2004) Information systems are systems that use information technology to capture, transmit, store, retrieve, manipulate, or display information used in one or more business processes. The oval surrounding information systems is light because information systems can sometimes be seen as business processes themselves. Firms consist of interdependent groups of business processes and compete in a business environment. 3 Ratzan (2004) believes the layers in Figure 1.1 illustrate why the term information system must be defined along with the terms information technology and business process. Information systems are...

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