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Contents 1) Terms of reference 2) Procedure 3) Introduction 4) Aims, objectives and goals of St Georges 5) St George's core business 6) Purpose for which ICT is used 7) Checking Stock and re-stocking 8) Diagnostic Software 9) Customer Information 10) Customer appointment booking 11) Customer purchases and transactions 12) Accounting Software 13) Advertising 14) ICT in sales 15) ICT in purchase 16) ICT in finance 17) Conclusion 1) Terms of reference This report has been written by Jack Michaels by the request of Mr John Gaulding. This report will show how ICT impacts on and help St Georges run and maintain a high quality business. 2) Procedure The report will show why and how the many internal departments of St Georges use ICT to successfully run the business. The information I have used has come from John Gaulding and Julie Clements, the internet and leaflets supplied by St Georges 3) Introduction This report will focus and show how St Georges use ICT as a hole and how the separate departments use...

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