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ICT & Sales The sales department of an organisation is the one you will be most familiar with as it is the one you see as a customer. The main responsibility is to make sure that the organisation sells its product to help it make a profit. The sales department can be combined with the marketing function to sell the product. The main functions of the sales department are as follows: * Daily communication with customers * Dealing with customer orders * Keeping customers up to date with the progress of orders * Liaising with other departments to ensure the availability of products * Keeping details of customer information Giving after sales service when the product has been delivered. How ICT is used in Sales * Computerised order systems o Customer orders are processed by large relational database systems containing one table for product information and one for customer...

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