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Interview: This interview was slightly modified. Mr. Ted Manormore had called me the morning before and stated that the head of the Loan Department would be attending instead of himself as she would know more about the problems they encounter and what they need to be done to avoid all the confusion. ME: Hi Ms...... C: Carol McIntyre Me: Yes. Ms McIntyre, how are you today? C: Not to bad but things could be better Me: Like what exactly? C: Well my current System at my workplace is causing a lot of confusion and it is bugging me and all my colleagues. That's why I'm here today, to solve my problem. Me: Well gladly I was contacted by your manager Mr. Manormore and he gave me a brief of what was the problem. But before we get into that I would like to ask you a few general questions, just for the records. Is that ok? C: Yes that...

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