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How IT Departments Are Responding to the Challenges of E-Commerce
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How IT Departments are Responding to the Challenges of E-Commerce Professor Michael Earl and Dr Bushra Khan Centre for the Network Economy CNE WP04/2001 How IT Departments Are Responding to the Challenges of E-Commerce Michael Earl and Bushra Khan, London Business School New information technologies bring new business threats and opportunities with them and it is the business impact which generally captures management attention. However, each wave of new technology also brings new challenges for the IT function, not only in responding to newly perceived business needs (the demand side) but also in the way the IT function has to work (the supply side). From time to time the combination of new business drivers and new technologies and techniques forces the IT function to undergo fundamental change or transformation. This happened in the early- to mid-1990s and led to new agendas being proposed (Rockart et al, 1996), new models of IT practice being developed (Cross et al,...
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