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Edexcel in Applied Information and Communication Technology.
Member rating: No Rating | Words: | Submitted: Wed Jan 14 2004
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UG013289 . Portfolio marking guidance . Edexcel GCSE in Applied Information and Communication Technology (Double Award) . Issue 1 . July 2003 14 David.s work . 2(a) The investigation The company I investigated: Marks & Spencer Where I went: Oxford Street, London When I went: 10th and 12th March .03 Who I interviewed: Ms Lillian Evans, Customer Relations Manager General company information Function of the company Marks & Spencer is a high street department store selling clothing, food, homewares and financial services. It runs its own distribution service which delivers products to its stores and to customers who shop on-line. Size (staff/customers) Marks & Spencer employs 68,000 workers and serves roughly 15 million customers per week in the UK alone. There are approx. 650 workers who solely work on the ICT network. Divisions There are many stores, two distribution centres and a Head Office. Aims _ To be the standard against which other high street stores are compared _ To make high-quality goods available to all no matter their age, skin colour, religion or sex, at...
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