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Describe the use of ICT for internal and external communications of the business and Provide a detailed analysis of the impact of ICT on internal and external communications of the business All the people involved in a business need to have access to a suitable source of information in order to do their jobs effectively and achieve the business objectives. A business needs good communication and co-ordination so that the right things happen at the right time. The different types of communication are: Internal/External Vertical/Lateral Formal/Informal Internal/External Internal communication is between people within the business and the information is either confidential or of no interest to people outside the business. Internal communication is usually face-to-face, memos, telephone or e-mail. External communication is between the business and people outside the business they can be used when a letter is sent to a customer about a new product, a sales broacher/invoice or a job advert in a paper. Vertical/Lateral Vertical...

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