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Customer service is critical to the success of any organization that deals with customers. Strong customer service can build sales and visibility as companies try to distinguish themselves from competitors
Member rating: No Rating | Words: | Submitted: Wed Feb 28 2007
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Word: 1,935 INTRODUCTION Everyone throughout an organisation has potential impact on customers. All need to understand how their communications and attitudes affect others and how to positively enhance their impact. So customer service work become much more important than before, Customer service is the foundation on which businesses are created. Unless you understand your customers and treat them with respect, you will go out of business. That is a well-known fact. However, too often leaders fail to see that creating high quality products, or delivering excellent services is dependant on people, not corporations. Individuals within your firm must be treated well and managers must be instilled with a caring attitude toward others in order for your business to function at its maximum potential. Customer service work held about 1.9 million jobs in 2000. Although they were found in all industries, about 1 in 4 customer service representatives worked in finance, insurance, and...
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