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Customer Service Customer service is the methods used by a firm to deliver the product or service wants or needs. It includes after-sales service or support customer, it also describes the extent to which businesses satisfy their customers. There are two main types of customers involved and they r put into two simple classes, Internal and External: Internal customers- A lot of businesses have different departments or sections specially designed to work as internal customers. What they do is check the quality of the products while they pass from one section to another. They are there so the can maintain a high quality product or service standard which is passed on to the external customer. An internal customer is a member of staff in the organisation for example a cashier may have a query on a certain product. External customers- are all the other business or individuals who contact or visit an organisation...

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