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Customer Service Unit 9 From :Kasun Perera To : Mr Sturrock Unit 9 Customer Service What is customer service? To satisfy the needs of the customer in such away as to maximise profit. A good Customer Service department is crucial to the success of any business. Major retailers such as Tesco have well-establish reputation for providing a good customer service. It's importation to find out customers expectations and needs in order for Tesco to meat there expectations and needs. All customers expect high level of customer service. For example, if a person goes to buy a Flat screen TV, they will expect the sales person to provide them with information with regard to the technical specification of the TV, safety features, option with regard to buying the TV. When a customer has bought the TV the Store will provide them with a telephone call to see how they are getting on. Tesco keep their customers happy by: Providing an...

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