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Customer Service Assingnment
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| Submitted: Mon Jun 06 2005
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CUSTOMER SERVICE ASSINGNMENT 1) An investigation has taken place into the customer service practices of Sainsbury Supermarket, the investigation will show the following, 2) * It will identify and describe the different types of customers and their needs, * It will identify and analyse the skills required in customer service. * How has sainsbury incorporated consumer protection into its customer service policy. * It will also describe how the organisation uses customer service to meet customer needs as well as strategic objectives. The report will show how the Sainsbury Supermarket could improve customer service. The report will contain the following techniques, * How had sainsbury try to improve customer service * How sainsbury monitors the performance of its customer service function, * How sainsbury could recommend improving its quality systems to help meet customer quality standards. HISTORY As for this assignment the business that was interesting is Sainsbury because it is the longest standing major food...
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