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C1 For one business describe the different methods of oral and written communication used and describe, with examples, how it uses ICT to communicate and operate. Communication is a way of contacting another person by phone, email etc. For example, communicating to your boss via mobile or email is a form of communication. It could also mean transferring data via email. Communication is important because without accurate information a business cannot operate effectively. Communication is normally a four-stage process: First stage is - Obtaining the information. Second Stage is - Sharing the info with the people it is relevant to. Third stage is - What action will be taken because of the information. Fourth Stage is - Telling all the relevant people what will be done because of that. There are four main methods of communication: Oral, Video, Written and Graphical. Oral There are many ways of communicating in this way, including telephone, face-to- face, meetings, PA tannoy system and...

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